This event is sponsored by 

Developing and implementing a global information management system is a daunting process, and the challenges are magnified for any company working within a regulated industry. With production facilities in the US and Europe and products sold in 92 markets, CaridianBCT is a world leader in blood collection and processing technology. This audio conference provides a first-hand account of how the CaridianBCT technical communications team implemented a scalable, flexible and measurable global information management system – from source content development through localization.

This case study looks at how CaridianBCT is implementing the Astoria content management system and integrating it with the Idiom WorldServer translation management system, improving the throughput, efficiency and traceability of the localization process. The speakers also discuss the drivers for change, how standards helped, and time, cost and resource considerations.

This audio conference discusses:

• Best practices for implementing a content management system in a regulated industry
• Best practices for implementing a translation management system in a regulated industry
• Best practices for integrating source content development with localization
• How industry standards can ease the burden of large-scale systems implementations
• Key challenges within a regulated environment which may not be apparent in other industries.
• Life after implementation – training, change management, enhancements, administration, support system

About the speakers:

Jason Arnsparger is a Localization Project Manager at CaridianBCT, responsible for managing the localization of technical documentation, training materials and web content in up to 22 languages. For the past five years Jason has helped to create and continuously improve the localization processes and project management methodologies at CaridianBCT, including leading the implementation and administration of the company’s GIM system. Jason has been involved in various aspects of linguistics and culture for the past 10 years and has a B.A. in Modern Languages with emphasis on Spanish language and culture.

Jennifer Linton is the XML and CMS Project Manager at CaridianBCT. Between 2003 and 2007, Jennifer was a senior consultant at Comtech Services, during which time she authored the Introduction to DITA: A User Guide to the Darwin Information Typing Architecture. She also worked with many companies implementing DITA- and XML-based authoring environment and content management solutions. In 2006, Jennifer authored an O’Reilly short cut manual titled Beyond Schemas: Planning Your XML Model. Currently, she supports CaridianBCT’s move to XML authoring and content management in the technical communications and training departments. She helps to identify processes and procedures, personas, CMS requirements, develop the information model, train the users, and configure the content management system.

Who should attend?

• Technical Communications/Publications Departments
• Localization/Translation Departments
• Regulatory Affairs
• Quality Departments
• Content Developers
• Project Managers

*Please note: Each registration covers one line connected to the audio conference. Attendees dialing from separate locations are required to have separate registrations.