Are your organization’s policies and procedures (P&P) out of date, unclear or inconsistent? Are you still reading and writing P&P in paragraphs with academic outlines accessible in dusty binders or in PDFs? This presentation introduces you to P&P communication as a body of knowledge, while exploring the latest trends and best practices for developing and managing P&P systems and information -- thus transforming performance for the 21st Century organization.

Led by a leading expert in P&P communication, this highly engaging presentation is filled with insights, anecdotes, resources and examples on and about policies and procedures.

This audio conference covers:

• Why P&P is becoming more popular and important for organizations
• Defining P&P and the P&P discipline
• Formats, styles, approaches and architectures for creating P&P content
• Vocabulary, principles and techniques for creating useful and useable P&P content
• Key resources on P&P communication
• Identifying a “Policies & Procedures House-Broken Culture”

About the speaker:

Raymond E. Urgo is an internationally recognized expert, leader, educator, and author on policies and procedures communication. He holds the honorary rank of fellow in the Society for Technical Communication. He founded the world’s largest organization of P&P specialists and created the world’s first Web-based continuing education course in P&P.

Raymond's consulting practice, Urgo & Associates (www.urgoconsulting.com), provides leading-edge advice and methods for developing and managing policies and procedures systems, and information that transforms organizational performance. It also publishes the award-winning e-newsletter, The Policies & Procedures Authority.

Who should attend?

• Policy & Procedure Managers, Analysts & Writers
• Regulatory Affairs, Compliance & Quality Assurance Managers
• Organizational Developers & Business Analysts
• Instructional Designers & Performance Improvement Specialists
• Project Managers
• Executives & Consultants

*Please note: Each registration covers one line connected to the audio conference. Attendees dialing from separate locations are required to have separate registrations.