If you are a scientist, researcher, QA/QC, or product development expert, sooner or later you have to address critical quality and regulatory issues. And there is no more important component of sound quality and regulatory practices than well-thought-out and well-written policies and procedures.

TSub-optimal policies and procedures can have a significant deleterious effect on an organization -- not just in regulatory compliance but also in overall productivity. And even the most knowledgeable subject matter experts can struggle when creating policies and procedures.

This audio conference covers:

• Differentiating between process, policy, and procedure
• Key concepts that underlie effective policies and procedures
• How policies and procedures fit into an organizational context
• How to “chunk” information into appropriate categories and component parts
• Organizing your “chunked” material for easy reading and quick reference
• Employing proper language patterns for consistent policy and procedure documentation

About the speaker:

Karl Keller is principal of Communication Partners, Evanston, IL, a consulting and training firm specializing in business communication. Communication Partners has worked with leading companies in the health care and pharma industries, including Abbott, Amgen, Baxter, Eli Lilly, and Medtronic. Karl is currently teaching in the Quality Assurance and Regulatory Sciences masters program at Northwestern University. He has also taught English at Northwestern University and the University of Illinois-Chicago, worked as a journalist, and spent over a decade as an executive in the financial services industry. Karl has co-authored two books: How to Raise Capital: Preparing and Presenting the Business Plan and Graphics and Visual Communication for Managers. Karl holds an MBA in Finance/Marketing from Northwestern University, an MA in English, also from Northwestern University, and a BA in English from the Pennsylvania State University.

Who should attend?

• Researchers (at any level), including PhDs
• Bioengineers
• Project managers
• Product managers
• Quality Assurance / Qualiy Control
• Regulatory Affairs