As William Gibson has said: "The future is already here, it's just not evenly distributed." Are you leveraging the new capabilities technology is bringing? Companies need to create richer customer experiences, decrease costs, and speed innovation, and it's time to get on board with social media. Companies are finding gains in engaging social media not only internally, but externally as well. So how do you take advantage?

Focusing on customer support, this audio conference covers the principles, case studies and opportunities to be found. Leverage the power of ‘we’ for your organization.

This audio conference covers:

• Social media categories
• The Customer Self-Support model
• Social media tools
• Organizational applications
• Case studies

About the speaker:

Clark Quinn, PhD, has been innovating for business, education, government and the not-for-profit sectors for over 30 years. He integrates creativity, cognitive science and technology to deliver engaging and effective strategies and solutions to learning, knowledge and performance needs. Dr. Quinn has served as an executive in online and e-learning initiatives, and has an international reputation as a scholar and presenter. He works works on behalf of clients through Quinnovation.

Dr. Quinn has led the design of award-winning online content, educational computer games and websites, as well as intelligent learning, mobile and performance support systems. He keynotes both nationally and internationally, and is the author of numerous articles, chapters, and the book Engaging Learning: Designing e-Learning Simulation Games.

Who should attend?

• Customer Service Managers
• Human Relations VPs
• Learning & Development Managers
• VPs of Information Technology

*Please note: Each registration covers one line connected to the audio conference. Attendees dialing from separate locations are required to have separate registrations.