Human error causes more that 80% of operational failures, and reducing human error is obviously a priority for all life sciences companies. Often, these errors are blamed on shortcomings in procedure. But, what is it about the procedures? What is exactly wrong with them? And do we really need all these procedures in the first place?

This audio conference presentation discusses how to identify procedures that need to be improved, and how be sure that re-engineering your procedures will, in the end, help achieve greater human reliability. Our speaker outlines a proven process for addressing procedural issues that might lead to human error, including areas such as diagnosis, document hierarchy, needs assessment, best practices, predictive methodology and typical mistakes when writing procedures.

This audio conference covers:

• How to identify what needs to be improved in your procedures
• The process for assessing the need for a particular procedure
• Understanding the appropriate document hierarchy
• Best practices for human engineering procedures

About the speaker:

Ginette Collazo, Ph.D. has spent more than 15 years in technical training, organizational development and human reliability for Bristol-Myers Squibb, Johnson & Johnson, Schering-Plough and Wyeth. An active researcher in specialized studies related to human reliability, she is the author of numerous publications on these topics. Also, Ginette has helped many organizations reduce the human error rate in more than 50% in less than a year.

Who should attend?

• Training Managers and Coordinators
• Operations
• Manufacturing
• Plant Engineering
• QA/QC Staff
• Compliance Officers
• Regulatory/Legislative Affairs Professionals
• General/Corporate Counsel
• Executive Management