Catalyzed by health care reform, driven by the pressing need to significantly bend the cost curve, the health care delivery system is transforming itself. Suppliers to providers will need to remake themselves, as well, to be chosen as the highest value provider of services, materials and devices.

This presentation describes a systemic approach to organizational improvement that has been proven to result in increased market share, stronger customer relationships and, ultimately, higher profitability. Using examples from leading life sciences companies like Medrad, our speaker examines strategies already in place that have assured strong line-of-sight between leadership and customer. The presentation addresses how organizations can assess their own strategies and begin to build more effective models that will support gains in customer share.

This audio conference covers:

• Why the health care delivery system is transforming itself
• What the impact of that change will mean for suppliers to the delivery system
• How to think systemically about how to improve performance
• How successful companies like Medrad have used the Baldrige approach
• How any organization (or unit) can begin to move to this model

About the speaker:

Sherry Bright currently serves the VHA Mountain States Region as the Vice President for Clinical and Performance Improvement. In this role, she focuses on supporting VHA member organizations as they work to improve health care quality, patient safety and overall hospital operations.

Sherry joined the VHA region staff in 2006, following a seven-year period as an independent consultant providing improvement, strategy and organizational development support to healthcare organizations in the U.S. and Canada. Prior to that, Sherry served in senior leadership roles in health care systems in Florida (Lee Memorial Health System), Louisiana (General Health System) and Massachusetts (Baystate Health System), and with a large investor-owned system. Sherry has served the Baldrige National Quality Program since 1999, serving as a senior examiner since 2000. She has served as team lead on several site visits, including two to award recipients.

Sherry received her MSPH from the University of Missouri, from which she also received her undergraduate degree, a BS Ed. She has been involved in post-graduate training through the MIT/Organizational Learning Center and the Institute for Healthcare Improvement. She has numerous presentations and publications in the quality improvement field to her credit.

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